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FAQ’s
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FAQ’s – Frequently Asked Questions

In our faq’s list, we have collected our customers, most frequently asked questions over the years about our services.

Feel free to look in here for a question you might have about our products and services or even about Madeira Island.

If you still haven’t found what you’ve been looking for, you can send us any questions you may have, through the form below. Our team of professional experts will respond as soon as possible.

1 - At what time do the tours and the walks start?

1.1 – The main meeting point to start the tours and the walks is at our shop and the departure is at 09:00 o’clock.

The other pick up places can be either before or after the set time of our shop’s departure.

It will be according to the location of your meeting point and the destination of the tour chosen.

2 - How many participants on each tour?

2.1 – Each group of hikers will be up to a maximum of 15 participants on each walk.

In the tours, our mini-buses and mini-coaches can take from 8 passengers up to 16 passengers.

Sometimes, exceptionally the groups can be up to 20 passengers.

3 - Are we picked up / dropped off from our accommodation?

3.1 – Yes, we are able to pick up our guests from the majority of the hotels and accommodations in Funchal city, however, for some other locations in Funchal city we have settled conveniently meeting points for our guests to come.

Regarding the accommodations outside of Funchal city, we are able to arrange the pick-up / drop off for a very reasonable extra fee, otherwise, our guests may come by their means to Funchal city for the meeting.

4 - Is the food included in the excursions or in the walks?

4.1 – No, it is not. When en route there will be opportunities for coffee breaks and lunchtime on the full day tours and our guests feel free to do whatever they wish.

In the case of the full walks, it is necessary to bring your own pack lunch and water.

5 - Which languages can the guides speak?

5.1 – Our guides are multi-lingual. Among the multiple languages that they can speak in Portuguese, English, German, French, Spanish and Italian.

6 - How much time will we have in each break?

6.1 – The tours are elaborated to entail the best highlights of each route and the breaks vary according to the size of each place and the attractions that there is to see.

We usually have breaks in the viewpoints that last between 15 to 20 minutes, in the villages the duration of the break can be between 30 to 45 minutes, and in the lunch break, it is roughly 90 minutes.

7 - When should we make the reservations?

7.1 – Your bookings are ought to be done in advance because in some periods our tours and walks are likely to sell fast.

8 - What to take on a tour?

8.1 – We recommend you to take comfortable shoes, a sweater, a jacket, a cap and a bottle of water.

Nevertheless, despite our advice, it is our guests’ decision to bring appropriate garments to the tour.

9 - What to take on a walk?

9.1 – According to the time of the year that you chose to walk in Madeira and taking into consideration our changeable weather, it is necessary to be well prepared for the Levada walks and the mountain trails.

We recommend you to take proper boots or walking shoes with a good grip. An all-weather jacket is a perfect choice for the walks. Bring a flashlight or your mobile telephone with a flashlight to help you cross some of the tunnels in certain walks. A walking stick can be suitable and useful for some of our guests to feel more confident.

10 - How many participants are necessary to confirm a tour?

10.1 – We need only a minimum of 4 participants in each of our activities to have a confirmation to go on.

11 - Is the insurance included in the activities and on the tours?

11.1 – Yes, it is. Our insurance policy is in accordance with Portuguese law.

Every year, we have to make proof of payment and receipt of our policy to the Tourism of Portugal Authority.

12 - Are there any extra charges for payments with credit cards?

12.1 – No, there is not. We accept payments through most of the major cards in circulation.

 

13 - Is it possible to give a tip to the driver/guide?

13.1 – Yes, it is. You may feel welcome to do so and we leave it at your discretion.

14 - What is the cancellation policy?

1. Cancellations after 18:00 hours prior to the day of your activity will not be refunded for logistical and financial reasons.

2. The clients that do not show for the activities are charged full price.

Haven’t you found the question you’re looking for?

Feel free to send us any questions you might have and we will make sure to answer, as soon as possible. 

9 + 6 =

FAQ's 1

Madeira Island Tours and Excursions

We divided Madeira Island into 8 beautiful excursions around the island. You can choose between 4 full-day and 4 half-day excursions.

Madeira Island Levada Walks

We have a selection of 20 walks / levadas on Madeira Island for all tastes, divided into half-day and full-day hikes / levadas.

Madeira Island Activities

We have a wide selection of Activities to do here on Madeira. Choose from Water, Fire, Earth and Wind Activities.

FAQ's 2
FAQ's 3
FAQ's 4
Marco Ferreira

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Kirsten Klußmann
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Kirsten Klußmann

recommends
22 December, 2021

Always a pleasure. Marta: good to have seen you again after two years and Luis: it was nice to meet you. You both made it possible that my parents could see a lot of your beautiful island on the East and West Tour. Thank you for two wonderful days 😃

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John Farrell

18 December, 2021

Drivers were excellent, polite, and informative. Booking was very easy. I would give 6 stars if possible!

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Sara Menichelli

25 November, 2021

We went on a tour to the west of Madeira. The day trip was very enjoyable and we had lots of stops in villages and beauty spots. Our driver Hugo was super knowledge, friendly and chilled. Highly recommended, I would definitely use their services again!

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Viviana Buffa

25 November, 2021

Great experience with a west Island tour this week. Everything was really well planned and our driver, Ugo, was very nice , knowledgeable and spoke a great English. He really showed us the isle with passion and enthusiasm. Definitely recommend!

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Dimitar Dimov

20 November, 2021

We absolutely loved our trip to South West coast. Our driver Hugo is a legend-the best in Madeira.We highly recommend this tour.

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Andrea Beyaoju

18 November, 2021

My mother and I had a wonderful experience with Nuno. He was funny, informative and understanding. With Nuno we were able to skip many of the lines and see all the sites on our Checklist. He knew all the beautiful spots to take photos. We both loved his enthusiasm and passion. Would definitely recommend his tour.

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Eric

25 October, 2021

Aardige mensen, nuttige informatie!

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Roxellane Bremond

18 October, 2021

Au top

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Amber Kanu

12 October, 2021

They did not tell us it would be so much fun! They laid on good minibuses.The guides were super knowledgeable and easy-breezy friendly.The views were spectacular both from the minibus and the walking tour.I would go on another tour with this expert, professional, efficient tour company.

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Bartosz Wilczyński

10 October, 2021

Very good agency. Tours organized quickly and without problems. Staff helpful, well-organized and open to customer needs. I recommend without a doubt.

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lorraine b

1 October, 2021

We went for 3 trips with Happy tours 2 full day tours to the east and west and the island. The scenery is magnificent the tour guides had lots of knowledge and were very friendly but 1 driver stood out above the others for us .He was called Hugo and we went to the nuns valley

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Daniela Fernandes Seixas

recommends
15 September, 2021

Fizemos escursao Este e Oeste da Ilha e fui tudo muito bem. Obrigada à Marta pela sua simpatia e profesionalismo.

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Lina Silva

recommends
14 September, 2021

Atendimento fantástico. Guias magníficos, explicam muito bem. Para mim o melhor guia foi o Hugo, explica muito bem, simpático, educado e muito divertido.

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Sab Undone

recommends
12 September, 2021

Unforgettable Tour North Coast ! Hugo, our driver is very professional and friendly. We talk, joke and he gives us a lot of informations about the Island the fruit flowers and so much more. Don't hesitate to book a tour with them ! It's amazing ❤️

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sab bel

11 September, 2021

Superbe tour de la côte Nord avec Hugo, un guide exceptionnel ! Vivement le prochain tour ! Professionels et super sympa 🤙

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SAB BELL

11 September, 2021

Superbe tour de la côte Nord avec Hugo, un guide exceptionnel ! Vivement le prochain tour ! Professionels et super sympa 🤙

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Krzysztof Szczepanski

5 September, 2021

Punktualność .Dobry przweodnik.Miła obsługa.

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Shallow2020

1 September, 2021

Very professional Hugo, our guide, was a excellent guide with a lot of information about the Island. History , flower, fruit ... I've made The North Coast.... it was marvelous, unexpected experience with locals roads lunch unforgettable And the point of view 👌 all during this

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jurgised1

23 August, 2021

3 day trips - everything perfect ! Highly recommended, professional guides

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jurgised1

23 August, 2021

3 day trips - everything perfect ! Highly recommended, professional guides

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Tania Rodrigues

23 August, 2021

A melhor agência para planear as suas férias. O António é uma pessoa fantastica sempre pronto a ajudar e profissional. Recomendo.

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Susana Ferreira

recommends
10 August, 2021

O fantástico e personalizado atendimento maravilhoso,o cliente sente -se muito acolhido. Recomendo vivamente

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Svitlana

1 August, 2021

Booked a number of tours and walks with the company and enjoyed every one of them. Very good organization, thought-out itineraries, bonus stops along the way (viewpoints, rum tasting, etc.). You can feel at once that the guides love their island and try to pass on this love to

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david sinclair

26 July, 2021

Best company by far on Madeira to book tours with.

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Nelson Vieira

16 July, 2021

Ótimo atendimento recomendo...

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Wilian8

1 July, 2021

Great day out Very chilled and informative driver Fantastic sights, above the clouds, on the tallest cliff in Europe gave spectacular view Swimming after lunch in the natural pools Can’t recommend it enough

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Assunta Carbone

10 October, 2020

Buenos planes

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Assunta Carbone

10 October, 2020

Buenos planes

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Daniel E

3 March, 2020

Super Private Tour erhalten Kleinbus 8 Sitzer + Klima und Babysitz. Osttour Wunderschöne Ausblicke von und über Madeira erhalten. Gut Deutsch sprechender Fahrer. Ist auf unsere Wünsche eingegangen. Tour dauerte von 09.-16.30 Uhr

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Ken Abbott

recommends
19 February, 2020

We did the Go East Tour today and it was brilliant. So many interesting sites to see. Our driver/guide Hugo was everything we could have hoped for. His friendliness, enthusiasm and knowledge made our trip enjoyable and very memorable. In fact we enjoyed it so much we’ve booked their Go West Tour in 2 days time 👍